Congratulations to the Toppers in class XII of Ahmedabad Region- E Akash, Siddharth Ghetia, Vishwas C Modhera,Preety Singh, Anindita Saha, Radhika R lakhotia, Anushka Dutta, Rahul Rajhans & Mili P Bhardwaj

Citizens Charter

CITIZENS’ CHARTER

Preface

Kendriya Vidyalaya Sangathan is an autonomous organization under the Ministry of Human Resource Development, Govt. of India.

The Headquarters of KVS is located at 18 Institutional Area, Saheed Jeet Singh Marg, New Delhi 110016 (Phone no. 011-26858570(Board), Fax-011-26514179, email kvssao@nic.in.). The KVS administers its schemes through 25 Regional Offices; 1094 Kendriya Vidyalaya including 03 abroad. Each Kendriya Vidyalaya has its Vidyalaya Management Committee headed by a senior officer from Defence / Civil Services or aneducationist. All the Kendriya Vidyalayas are affiliated to the Central Board of Secondary Education (CBSE), Delhi.

Policies for Kendriya Vidyalay Sangathan are framed through its Board of Governors headed by the Hon’ble Minister, Human Resource Development.

Commissioner, Kendriya Vidyalaya Sangathan is the executive head of the organization.

Vision

          KVS believes in imparting knowledge/values and developing to nurture systems talent, enthusiasm and creativity of its students for seeking excellence and innovation through high quality educational endeavours.

Our Mission

KVS has a fourfold mission viz:-

1.   To cater to the educational needs of children of transferable Central Government employees including defence and para-military personnel and other floating population by providing a common programme of education.

2.   To pursue excellence and set the pace in the field of school education.

3.   To initiate and promote experimentations and innovations in education in collaboration with other bodies like CBSE, NCERT, etc.

4.   To develop the spirit of national integration and create a sense of “Indianness” among children.

Service Provided

KVS is providing following services to its stake holders:

a)  Admission:

·         Admissions As per KVS laid down policies.

·         Priority is given to the wards of transferable Central Government employees.

·         Reservations in fresh admissions are provided as per Admission Guidelines.

·         Special provisions in fresh admission also exist in Kendriya Vidyalayas.

·         Admission Schedule has been established in measurable time frame.

b)  Transfer to Students from one KV to another KV

Admission of a student studying in a KV on transfer of the parent is allowed anytime during the session in another KV. 

c)   Hostel Facilities

KVS provides hostel facilities to promote school education for students living in very remote locations. 

d)  Quality Education

Provides Quality Education aimed at holistic development of the child. 

GRIEVANCES REDRESSAL MECHANISM

          The Grievance Redressal Mechanism has been set up in the KVS, thereby constituting Grievance Cell at Regional Offices and Headquarters of the KVS, and has been functional with Regional Grievance Officer in the Regional Office and Central Grievance Officer in KVS (Hqrs) for monitoring the redressal of grievances.Time between 1600 hrs to 1700 hrs has been fixed on all working days for attending people for redressal of grievance at Regional Offices as well as at the KVS (Hqrs). A grievance will be acknowledged immediately and within three days of the receipt of grievance. Efforts shall be made to redress the grievance within a period of 2 months. If disposal of a grievance petition is anticipated to take longer than two months, an interim reply would invariably be sent.

The contact detail of Central Grievances officer is:

          Dr. E Prabhakar

          Joint Commissioner (Personnel)

          KVS headquarters

          18 Institutional area

          Shaheedjeet Singh Marg

          New Delhi 110016

          Phone No. 011/26858565 

          Grievances at the school level are dealt by the Principal concerned. 

v  Meeting hours

On all working days Officers available in the KVS (Hqrs) office and KV Regional Offices meet general public / staff for the redressal of their grievances and on issues of mutual interest from 4 PM to 5 PM.

Principals - one hour on working days from 11.00 a.m. to 12.00 noon.
Teachers - With prior appointment on any working day.
 

v  Access to information

KVS is covered under the Right to Information Act, 2005 and has allowed access to information under the provisions of the said Act. PIO at KVS (Hqrs) & Regional Offices functional addresses and phone numbers of PIO’s at KVS(HQ).

      The details of PIO at KVS (HQ) are given below:-

       Sh. G K Srivastava

       Additional Commissioner (Admn.) and Appellate Authority

       011-26855532 

Name of the PIO and address

Dr. Shachi Kant

Joint Commissioner (Training)

KVS headquarters

18 Institutional area

Shaheedjeet Singh Marg

New Delhi 110016

Phone No. 011/26965154

Dr. E Prabhakar

Joint Commissioner (Personnel)

KVS headquarters

18 Institutional area

Shaheedjeet Singh Marg

New Delhi 110016

Phone No. 011/26858565

Dr. (Smt.) V Vijayalakshmi

Joint Commissioner (Acad)

KVS headquarters

18 Institutional area

Shaheedjeet Singh Marg

New Delhi 110016

Phone No. 011/26569100

Sh. S Vijaykumar

Joint Commissioner (Admn.)

KVS headquarters

18 Institutional area

Shaheedjeet Singh Marg

New Delhi 110016

Phone No. 011/26532643

Shri M. Arumugam

Joint Commissioner (Finance)

KVS headquarters

18 Institutional area

Shaheedjeet Singh Marg

New Delhi 110016

Phone No. 011/26528351

Sh. V K Singh

Assistant Commissioner & EA to

Commissioner

KVS headquarters

18 Institutional area

Shaheedjeet Singh Marg

New Delhi 110016

Phone No. 011/26963523

 List of Stakeholders

Teachers, Students, Parents & Sponsoring agencies.

List of responsibility centres:

I. School:

(i) Admissions

·         Admissions As per laid down policies of KVS.

·         Priority is given to the wards of transferable Central Government employees.

·         Reservations in fresh admissions are provided as per KVS Admission Guidelines, including RTE provisions.

·         Special Provisions in fresh admission also exist in Kendriya Vidyalayas.

·         Admission Schedule has been established in measureable time frame.

(ii) CCE and Examinations

          KVS has a system of assessing students at School level, as per the guidelines of NCERT/ CBSE.

(iii) Issue of Transfer certificate

          Transfer certificate is issued on the request of parent in prescribed withdrawal form stating clearly details of the child after submission of withdrawal form. Delay beyond 07 days can be brought to the notice of the Deputy Commissioner of the region.

(iv) Co-Scholastic activities in Kendriya Vidyalayas

          For the all-round development of children, KVS undertakes various co-scholastic activities in the Vidyalayas in the areas of Health and Physical Education, Visual and Performing Art, Work Experience etc. All Kendriya Vidyalaya also have good Library facilities for its students.

(v) Parents-Teachers Association

          In order to promote proper understanding and co-operation between parents and teachers for overall betterment of the students, every Kendriya Vidyalaya has a Parents-Teachers Association (P.T.A).

II. Kendriya Vidyalaya Sangathan (HQ):

(i) Fee structure

                   The monthly rate of fee charged in different classes is available on KVS website www.kvsangathan.nic.in

          (ii) Calendar of activities in Kendriya Vidyalayas

                   Activities of KVS for each year are implemented as per a calendar of events.

          (iii) Teachers Training

                   KVS has its own Zonal Institute of Education & Training which organize In-service Training programmes regularly to enrich the knowledge and upgrade the teaching skills of teachers. Training programmes are organized to upgrade the skills of other support staff also. Induction Courses are also organized by KVS for newly recruited Principals/Staff.

Indicative Expectation from Service recipients

Our Expectations

KVS has identified some expectations:

(a) From Teachers

·         Every teacher is expected to co-operate with and secure the co-operation of other persons in all activities which aim at the improvement of the moral, mental and physical well-being of pupils.

·      Every teacher is expected to be strictly impartial in his relations with all his pupils. He/She is expected to be sympathetic and helpful particularly to the slow learners.

·      He shall plan out his work on approved lines and do it methodically and vigilantly, eschewing all extraneous considerations.

·         Every teacher to regard each individual  pupil as capable of unique development and of taking his/her due place in the society, and help him/her to be creative as well as co-operative.

·         Every teacher is expected at all times to

(i) Maintain absolute integrity.

(ii) Maintain devotion to duty.

(iii) Do nothing which is unbecoming of an employee of the Sangathan.

(b) From students

·         They are expected to exhibit disciplined behaviour inside and outside   the school.

·         Students will regularly attend the Vidyalaya.

·         Students will complete the assigned task within stipulated time.

·         Students shall not accompany any unauthorized person   and shall also not bring any undesirable article inside the school.

(c) From parents

·         Parents will send children neat and tidy to the Vidyalaya.

·     Parents will make available text books, notebooks and other study material to their wards as per the requirement.

·         Parents will come to Vidyalaya whenever invited by the Principal.

·         Parents will attend Parents-Teachers meeting whenever convened by the Vidyalaya.

·      Parents will regularly supervise the homework/other assignments/projects but will not do it on ward’s behalf.  They will also regularly check the student’s diary for any notice/information.

·         Parents will ensure that children are safely dropped and taken back from the Vidyalaya.

(d) From Sponsoring Agencies

·         To provide suitable land for Vidyalaya building. 

·         To supervise day to day activities of the Vidyalaya through Vidyalaya Management Committee.